FAQs
Frequently Asked Questions (FAQs) | Chicot
We’ve compiled answers to common questions to ensure your shopping experience with Chicot is seamless and satisfying.
1. Orders & Payments
Q: How do I place an order?
A: To place an order, browse our collections, select your preferred size and color, add the items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, UPI, net banking, and leading digital wallets.
Q: Can I modify or cancel my order after it has been placed?
A: Orders can be modified or cancelled within 2 hours of placement. Please contact us at support@chicot.com or at WhatsApp - 99881-78781 with your order number as soon as possible.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: No, not yet.
Q: What are your delivery timelines?
A: Domestic (India): 3–7 business days
Q: How can I track my order?
A: Once your order is dispatched, a tracking link will be sent to your registered email. You can also track your order via the Track My Order page on our website.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept Exchanges within 2 days of delivery for unused, unworn items with original tags and packaging. Please review our Return & Exchange Policy for full details.
Q: How do I initiate a return or exchange?
A: Email us at support@chicot.in with your order number and reason for return. Our team will assist you with the next steps.
Q: Are return shipping costs covered?
A: For domestic returns due to quality issues or incorrect items, return shipping is free.
4. Sizing & Product Information
Q: How do I know which size will fit me best?
A: Please refer to our Size Guide, available on every product page. If you need further assistance, feel free to reach out to our support team.
Q: Are the colors of products exactly as shown?
A: While we strive for color accuracy, slight variations may occur due to screen settings or lighting during photography.
5. Account & Customer Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and access special offers.
Q: How can I contact customer support?
A: You can reach us at support@chicot.in or call us at +91-99881-78781, Monday to Saturday, 10:00 AM to 7:00 PM IST.